Product Support
Don't worry! This is very easy to do. There are many different ways that you can go about it. Check out the video below to learn about all of the dif...
Tue, 14 Apr, 2020 at 12:54 PM
You can download your effects individually per clip or by Collection. In addition to the "Download all" button available for full Collections, ...
Fri, 17 Apr, 2020 at 3:05 PM
While we offer different video formats and file types across our library, we always try to include a .MOV version of each effect. Whether PhotoJPEG or ProR...
Fri, 24 Apr, 2020 at 10:40 AM
There is a specific way that the .R3D file contains the frames captured at a high frame rate, such as 96fps or 120fps. Clips captured at these speeds playba...
Mon, 20 Apr, 2020 at 4:52 PM
Yes. ActionVFX elements work across all operating systems, including Mac and PC, as they are simply stock media files. For the recommended best results ...
Fri, 17 Apr, 2020 at 3:14 PM
The color space of each individual collection varies. Here's where you can find out what the color space and gamma curve are on our collections! *NOTE...
Tue, 23 Apr, 2019 at 10:45 AM
No. While it may be possible to download some of our elements onto a mobile device (in most cases it doesn't work well) our products are made for profes...
Tue, 23 Apr, 2019 at 10:50 AM
Some of the new products benefit from using RED’s newer IPP2 workflow, which is why we have decided to take advantage of the benefits of this new feature. ...
Mon, 20 Apr, 2020 at 4:38 PM
If you're unfamiliar with the OpenEXR file format, visit this page for more specific background information. Some of the OpenEXR render passes inclu...
Mon, 20 Apr, 2020 at 4:58 PM